Self Help Documentation

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How do agents learn my business to answer my Live Chats?

When we first get started with Live Chat implementation on your website,we study your website, ask you several questions to learn about your business and then your dedicated accounts manager add the initial FAQs about your business to the (Knowledge Base). We then train our agents about your business based on that knowledge base. We also train you on using our technology on how to add and edit the Knowledge Base real time yourself. That way your information is always current and its easier for our Live Chat agents to answer your visitors.

Note: If we find any questions we cannot answer, we call you to update our knowledge base , so we could answer that in the future. The more we learn about your business with time, the better we will be in answering Live Chats on your behalf.

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