What are the advantages or benefits of live chat?

The customers who go for live chat has the advantage to get the answers they want immediately without having to go through dialing a phone or sending an e-mail. This scenario will most likely increase your company’s sales as the ones who usually reach out are the customers already engaged with your products or services — they would likely need information or answers to their questions that will help them decide to buy the product or try the service. A positive experience is a factor that will eventually push them to a decision that will benefit your company.