Self Help Documentation

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What happens during a live chat session?

Our chat agents engage your visitors in a personal & friendly manner, answer any questions they may have, direct them to your valuable information, and guide them through any online processes.

Our agents aim to capture vital information from the visitor, including their name, email, phone, address etc, while converting the visitor into a potential sale or while addressing any issues.

Our Agents will also promote any business events or activities (upon your request) for potential customers or new customers, all in an effort to assist your sales/support team. Most importantly our agents will act as your own staff and address you as our boss( and not as a client) and your business as our business.

247 Agency