Self Help Documentation

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What is a live chat session?

A live chat session is when a visitor in your site initiates a chat session through a message in the chat window. Live chat session can be used in various areas of the business such as sales, marketing and of course, customer service. The live chat support agent or staff needs to answer questions from customers and prospects. They usually seek assistance for their concerns using a live chat session where they can get answers or resolutions immediately.

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