Self Help Documentation

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What is live chat monitoring?

Live Chat Monitoring happens when your live chat agents engage with your potential customers 24 hours a day, 7 days a week with the objective of turning them into leads. The monitoring is important since customers want instant answers and solutions. This is a way to serve customers with both accessibility and timeliness. Doing so will keep customers fully satisfied, thus, they would be loyal to your product or service.

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