What is the use of live chat?

Live chat on your website lets you have real-time conversations with your customers. When you have installed a live chat software in your website – people visiting your site will be able to click on a widget for live chat and then start a conversation with one of your live chat agents. As customers help grow your business, it is but appropriate to answer all their inquiries and entertain their requests. A live chat is a tool that can help you on both customer satisfaction and retention.